Refund & Cancellation Policy

1. Overview

At Wa-Wexa, we are committed to providing high-quality WhatsApp marketing and customer engagement services. We understand that circumstances may change, and we have established this Refund & Cancellation Policy to ensure a fair and transparent process for all our customers. Please read this policy carefully before subscribing to any of our plans.

2. Subscription Plans

Wa-Wexa offers subscription-based plans billed on a monthly or annual basis. All plan fees are charged in advance at the beginning of each billing cycle.

• Monthly Plans: Billed every 30 days from the date of subscription.
• Annual Plans: Billed upfront for a full 12-month period at a discounted rate.
• By subscribing, you agree to the applicable plan charges and these refund terms.

3. Refund Eligibility

Refunds are considered under the following conditions:

• 7-Day Refund Window: If you are not satisfied with our service, you may request a full refund within 7 days of your initial subscription purchase. This applies to first-time subscribers only.
• Technical Issues: If a verified technical issue on our platform prevented you from using the service for a significant period (48+ hours) and our support team was unable to resolve it, a pro-rated refund may be considered.
• Duplicate Payments: If you were charged twice for the same billing period due to a payment error, the duplicate charge will be refunded in full.
• Annual Plan Cancellation: For annual plans cancelled after the 7-day window, a pro-rated refund for the unused months may be issued at our discretion, minus any applicable processing fees.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Refund requests made after the 7-day eligibility window for monthly plans.
• Partial use of a billing period — the service remains accessible until the end of the paid period.
• Account suspension or termination due to a violation of our Terms of Service.
• Dissatisfaction arising from features that are clearly described in the plan details prior to purchase.
• Costs incurred from third-party services, including Meta WhatsApp Business API charges or message costs billed directly by Meta.
• Add-on services, custom integrations, or one-time setup fees that have already been delivered.

5. Cancellation Policy

You may cancel your Wa-Wexa subscription at any time from your account settings or by contacting our support team.

• Upon cancellation, your account will remain active until the end of the current billing period.
• No further charges will be made after cancellation.
• Your data will be retained for 30 days post-cancellation, after which it will be permanently deleted in accordance with our Privacy Policy.
• Downgrading to a lower plan takes effect at the start of the next billing cycle.

6. How to Request a Refund

To request a refund, please contact our support team within the eligible window:

• Email: sales@wawexa.com
• Phone: 770 881 6172
• Include your registered email address, subscription plan, payment reference, and the reason for your refund request.
• Our team will review your request and respond within 3–5 business days.

7. Refund Processing

Approved refunds will be processed to the original payment method used at the time of purchase.

• Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
• We are not responsible for delays caused by financial institutions.
• Refunds are issued in the original currency of the transaction.

8. Free Trial

If Wa-Wexa offers a free trial period, no charges will be made during the trial. You may cancel at any time during the trial without any cost. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and the applicable charges will apply.

9. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Refund & Cancellation Policy, please reach out to us: