Terms of Service — Wa-Wexa

1. Acceptance of Terms

By accessing or using the Wa-Wexa platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all users, including individuals and businesses accessing the platform.

2. Description of Service

Wa-Wexa provides a WhatsApp CRM platform that connects to the Meta WhatsApp Business API, enabling businesses to manage customer conversations, send broadcasts, automate message flows, manage contacts, and track sales pipelines. The Service is provided “as is” and requires a valid Meta WhatsApp Business account.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organization. By using the Service, you represent that you meet these requirements.

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activity that occurs under your account.
You must notify us immediately of any unauthorized access at sales@wawexa.com.
You may not share your account with others or create accounts on behalf of third parties without authorization.

5. WhatsApp & Meta Compliance

By using Wa-Wexa, you agree to comply with all applicable Meta and WhatsApp policies, including:

You are solely responsible for obtaining consent from your customers before sending them messages, complying with applicable anti-spam laws (CAN-SPAM, GDPR, TRAI, etc.), and ensuring your use of the WhatsApp Business API complies with Meta's terms. Violations may result in suspension of your Meta account and/or your Wa-Wexa account.

6. Messaging Tier Limits

Meta enforces daily outbound message limits per phone number based on your tier (Tier 1: 1,000/day; Tier 2: 10,000/day; Tier 3: 100,000/day; Tier 4: Unlimited). Wa-Wexa enforces these limits within the platform. Attempting to circumvent these limits is a violation of these Terms and Meta's policies.

7. Acceptable Use

You agree not to use the Service to:

Send unsolicited messages (spam) or messages to users who have not opted in
Send content that is illegal, harmful, threatening, abusive, or harassing
Send content that promotes violence, discrimination, or illegal activities
Impersonate any person or organization
Attempt to gain unauthorized access to any system or data
Use the Service for phishing, fraud, or any deceptive practice
Scrape, crawl, or harvest data from the platform without authorization
Resell or sublicense the Service without our written permission

8. Data Ownership

You retain full ownership of your customer data, message content, and contact lists. You grant Wa-Wexa a limited, non-exclusive license to process this data solely to provide the Service. We do not claim ownership of your data and will not use it for any purpose beyond operating the platform.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control (including Meta API outages). We will endeavor to provide advance notice of planned maintenance where possible.

10. Intellectual Property

The Wa-Wexa platform, including its design, code, branding, and content, is owned by Wa-Wexa and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the platform without our express written consent. Your feedback and suggestions may be used by us to improve the Service without obligation to you.

11. Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms, Meta's policies, or applicable laws. You may delete your account at any time. Upon termination, your data will be deleted within 30 days in accordance with our Privacy Policy.

12. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free or that defects will be corrected.

13. Limitation of Liability

To the maximum extent permitted by law, Wa-Wexa shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify and hold Wa-Wexa harmless from any claims, losses, damages, or expenses (including reasonable legal fees) arising from your use of the Service, violation of these Terms, or violation of any third-party rights, including Meta's platform policies.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notice at least 14 days before they take effect. Continued use of the Service after changes constitutes your acceptance of the updated Terms.

16. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration or in the courts of the applicable jurisdiction.

17. Contact Us

For questions about these Terms, contact us at:

Wa-Wexa

Email: sales@wawexa.com